Free shipping across Canada on all orders over $80
Ashwood Studio only ships to Canadian addresses at this time.
STANDARD GROUND SHIPPING:
- Our Standard Shipping carrier is Canada Post for all deliveries, in order to accommodate all shipping needs across Canada. Canada Post will deliver your package to the address indicated on your order. If there is no one available to receive the order, Canada Post will hold your parcel at the closest post office where you will be able to pick it up within a set time frame. In the event the parcel is refused or not picked up within this time frame, it will be sent back to Ashwood Studio with the option of re-shipping or refund, less a 20% processing fee.
- In the event of a Canada Post outage, shipping will be through other carriers following the same conditions as above.
- For remote areas you will be presented with shipping options from various carriers.
DELIVERY PROCESSING TIME: Orders are only packaged and shipped on weekdays. Orders received by 11AM EST (Monday-Friday) are typically processed the same day. Orders received after 11AM EST are normally processed the next business day. Orders can take anywhere from 2 to 14 business days to arrive.
SHIPPING FEES: While we try to present final shipping costs at the time of purchase we reserve the right to adjust shipping costs for remote areas when the additional costs are significant. In addition, some oversized and/or overweight items will incur an additional surcharge.
Return & Exchange Policy
NO HASSLE RETURNS & EXCHANGE POLICY: Ashwood Studio want you to love the products as much as we do. Online purchases are able to be exchanged or returned, provided the product is unopened and/or in original working condition. Online Clearance items are final sale. Online returns costs are the responsibility of the purchaser.
RETURN & EXCHANGE SHIPPING: If you wish to return or exchange an item please contact us for further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.